Privacy policy

Last Updated: Sept 10, 2024

At EZ Health, Inc. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://ez.health (the “Site”) and engage in our services ("Services").

Information Collection

1. Personal Information You Provide:

We collect the personal information you share with us directly, such as your name, address, contact information, passwords, and payment details. This happens when you engage with our services, request information, participate in activities on our platform, or reach out to us.

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SMS consent: If you have consented to receive text messages from EZ Health you may receive texts at the phone number provided about upcoming appointments you have scheduled with us to learn more about our services. Message and data rates may apply and messaging frequency may vary. You may opt-out at any time by texting, STOP. For additional assistance, text HELP or contact us at 833-957-4127 or help@ez.health. You can also review our terms and conditions here: https://ez.health/en/terms or see below for more details.

2. Automatically Collected Information:

When you use our services, we automatically gather details like your IP address, browser type, device features, and other technical data. This information is mainly used for security and analytics purposes.

3. Use of Your Information

We use the information we collect to:

  • Facilitate account creation and logon processes
  • Provide, maintain, and improve our services.
  • Process payments and manage your account.
  • Communicate with you, including responding to inquiries and providing updates.
  • Understand how users interact with the Site and Service to improve user experience.
  • Deliver marketing, service updates, and promotional communications.

4. Sharing of Your Information

We only share your information in specific situations, such as when you give us permission, to follow legal requirements, to protect your rights, or to meet business needs.

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Any phone number or mobile information obtained during the SMS consent process will not be shared with third parties or affiliates for marketing and promotional purposes. This information is used solely for the purpose of sending you the SMS messages you have agreed to receive for upcoming appointment reminders.

5. Cookies and Tracking Technologies

We use cookies and similar tools to collect information and improve your experience on our website.

6. Retention of Information

We keep your personal information only for as long as necessary to meet the purposes in this Policy, unless the law requires us to keep it longer.

7. Security Measures

We safeguard your personal information through a series of organizational and technical security measures designed to protect against unauthorized access, alteration, or destruction.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

9. Contacting Us

If you have any questions about this Policy, please email us at help@ez.health.

SMS Terms & Conditions

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

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2. Types of SMS Communications

If you have consented to receive text messages from Ez Health, Inc., you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Jones on 1/25/2024 at 12:30pm. Reply STOP to opt out of SMS messaging at any time."

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3. Message Frequency

‍Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments.

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Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

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4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

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5. Opt-In Method

You may opt-in to receive SMS messages from Ez Health, Inc. in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://ez.health or email us at help@ez.health.

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Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy or SMS Terms and Conditions page.
  • Message frequency may vary